Thanks for the information. This is the second time I have reached out to Alarm Relay. I sent them an email from their contact page requesting pricing information based on my communication path choices and never received any kind of response. The first time I contacted them was by phone and I talked with a young lady in customer service who could not give me a definitive answer on pricing. Not overly impressed at this point.
I've been using Alarm Relay at 2 homes since December 2104. . I had no issue getting pricing on the phone.
Both homes have a 20P with an IPDatatel dual communicator Ip/cellular. I went with ipdatatel because the only reliable cellular service at these homes is Verizon and GSM doesn't work.
Pricing was as follows for 1st yr $238.40 break down below;
$35 one time programming fee with tech online to program my Vista 20P and IPDatatel cbat.
$8.95/mo paid annually for basic monitoring and CS via pots phone line
$7.00/mo extra for cellular and IP monitoring
$1.00/mo for interactive service = remote web page iPhone app access and ability to set up text and email alerts on the fly.
2nd year price goes up $1/mo or $215.40 (no programming fee)
3rd year price goes up $1/mo or $12 extra/yr
4th + year no price change.
They sold me the IPDatatel communicator $179 for hard wired and $199 for wifi/hardwired
Excellent CS. Very fast response.
Excellent customer service. If I add zone I just send them an email and they reply to my original email to confirm my identity.
If I need an Alarm Certificate for homeowners insurance discount they email me one.
I highly recommend them for a DIY user.