Products on www.Shieldlab.com


Alarm Monitoring

Alarm Monitoring

PPC Ad

Trustpilot Badge >

Women's Self Defense

Women's Self Defense

Members Online

130 Guests, 0 Users

Author Topic: Various Line Failure and Restore messages  (Read 1186 times)

hello_hello

  • Gold Member
  • **
  • Posts: 26
  • Karma: +0/-0
    • View Profile
Various Line Failure and Restore messages
« on: August 08, 2017, 08:35:13 AM »
Does anyone have any idea why my Powermax Pro might be having issues detecting a connection with the phone line.

Nothing is touched or moved and yet every so often the line detection fails and then some time later it will reconnect again. See log below. And there isn't any clear pattern too.

08/08/2017   08:48:00   0   Control Panel   Telephone Line Failure
08/08/2017   08:18:00   0   Control Panel   Telephone Line Restore
08/08/2017   08:00:00   0   Control Panel   Telephone Line Failure
08/08/2017   06:37:00   0   Control Panel   Telephone Line Restore
05/08/2017   14:32:00   0   Control Panel   Telephone Line Restore
05/08/2017   14:10:00   0   Control Panel   Telephone Line Failure
05/08/2017   12:48:00   0   Control Panel   Telephone Line Restore
05/08/2017   10:41:00   0   Control Panel   Telephone Line Failure
05/08/2017   09:07:00   0   Control Panel   Telephone Line Failure
05/08/2017   06:11:00   0   Control Panel   Telephone Line Restore
05/08/2017   03:50:00   0   Control Panel   Telephone Line Restore
04/08/2017   22:14:00   0   Control Panel   Telephone Line Failure
04/08/2017   21:31:00   0   Control Panel   Telephone Line Restore
04/08/2017   20:51:00   0   Control Panel   Telephone Line Failure
04/08/2017   17:12:00   0   Control Panel   Telephone Line Restore
04/08/2017   12:14:00   0   Control Panel   Telephone Line Failure
04/08/2017   11:44:00   0   Control Panel   Telephone Line Restore

AlarmMike

  • Administrator
  • Security Guru
  • *****
  • Posts: 1306
  • Karma: +1/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #1 on: August 08, 2017, 07:48:39 PM »
What type of phone service do you have?  Traditional copper from Ma Bell or VOIP (Comcast, Vonage, Ooma, etc.)?
To the world you may be one person, but to one person you are the world.
- Kidney transplant recipient 04/27/2011

twisted

  • Security Guru
  • ****
  • Posts: 1020
  • Karma: +24/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #2 on: August 08, 2017, 09:41:13 PM »
1. might be ACTUAL loss of line .  I might wait it out and see if it goes away (my guess, because the service is being serviced or their amp is going bad).  My line goes out every month for a minute or so (VOIP), at least it used to, not so sure anymore without checking the log.

2. if the wiring is wrong then maybe it's still marginally functional.  You could reverse tip+ring (typically red and green) and try it (I don't THINK it'll destroy your equipment, and sometimes solves the issue - but no warranty from me).

3. I've had 3 different forms of VOIP and no issues actually monitoring the line.  When the panel said "line out" , sure enough the line was dead.
« Last Edit: August 08, 2017, 09:44:28 PM by twisted »

AlarmMike

  • Administrator
  • Security Guru
  • *****
  • Posts: 1306
  • Karma: +1/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #3 on: August 09, 2017, 03:28:52 AM »
Try performing a manual test and see if you still get the trouble.  If so, then your panel is not seeing the line or there is an issue with it's integrity.
To the world you may be one person, but to one person you are the world.
- Kidney transplant recipient 04/27/2011

hello_hello

  • Gold Member
  • **
  • Posts: 26
  • Karma: +0/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #4 on: September 01, 2017, 09:01:04 AM »
When you say, perform a manual check. What should I be doing? Is there a diagnostic test for the Line?

camiintreb

  • Member
  • *
  • Posts: 3
  • Karma: +0/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #5 on: September 01, 2017, 03:28:25 PM »
I have the same issue now since AT&T moved me to a VoIP line. It use to be fine with standard line.

Not sure if it's related but I noticed that when I arm the system the voice call from panel is very delayed, maybe 3-4 minutes (used to be 10-20s). Maybe it's related to the Visonic server being down?

Would a filter on the line make it a better line? I remember I've received some filters in the installation box


AlarmMike

  • Administrator
  • Security Guru
  • *****
  • Posts: 1306
  • Karma: +1/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #6 on: September 01, 2017, 11:19:24 PM »
VoIP lines are notoriously inconsistent for security systems.  Yes they are cheap, but the price you pay is not worth the issues that develop with your alarm system.  I'd recommend trying the Excelsus Technologies Z-A431PJ31X-A DSL alarm filter specifically designed for systems utilizing a VoIP line.  Best filter for the end user to implement.  However, I'd strongly encourage changing to internet or GSM/HSPA communication path if available.
To the world you may be one person, but to one person you are the world.
- Kidney transplant recipient 04/27/2011

hello_hello

  • Gold Member
  • **
  • Posts: 26
  • Karma: +0/-0
    • View Profile
Re: Various Line Failure and Restore messages
« Reply #7 on: September 02, 2017, 09:02:57 AM »
I have a normal copper phone line and yet my Line shows faults. Why might that be the case?

 

Powered by EzPortal