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Author Topic: Delay receiving signals at central station  (Read 147 times)

MHS11112016

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Delay receiving signals at central station
« on: October 25, 2017, 11:52:03 AM »
What would cause a major delay (2-4 minutes) in signals being received by a Central Station after Telguard has finished transmitting (evident by the lights no longer flashing on the Telguard Unit).  Signal strength is 2.0 and higher.  15 second dialer delay, 30-45 seconds for the Telguard to start and finish Dialing, 2-4 minutes sometimes even longer until the Central Station gets the signal. 

AlarmMike

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Re: Delay receiving signals at central station
« Reply #1 on: November 08, 2017, 04:59:39 PM »
Well, there are several unknowns here.  I'd say there's a good chance they are receiving them in a timely manner, but based on the priority level of the type of signal, handling may be delayed.  Fire and panic will be handled before AC fail or Low battery.  I'd check with the central station.
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Magnum Alert

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Re: Delay receiving signals at central station
« Reply #2 on: November 12, 2017, 07:54:55 AM »
Abort delay also only applies to burglary alarms.  Do you have a butt set to listen to the call go through?  I've seen some DSC radios have issues on some panels where signals aren't transmitted without many retries.   In one case, it was a DSC Maxsys 4020 and my suspected cause was the panel didn't like the kissoff tone that came through, and the communication wasn't successful until it made several calls.
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securitydude123

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Re: Delay receiving signals at central station
« Reply #3 on: November 17, 2017, 12:05:47 AM »
Are you just trying to communicate with telgaurd? or do you have a landline set as your primary? This may be far fetched but if you have an old landline wired into your tip and ring and it has been "disconnected" but still has voltage on it, and you installed a telgaurd backup then you will not receive coms for at least 3 tries on tele before switch over. unless you program it to not delay and do only one attempt on each.
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